The Estates & Facilities Team are committed to providing high quality customer service.  We are extremely proud to have achieved the Customer Service Excellence standard in 2023.

Our Customer Service Promises can be found here: Customer Promises


How We Are Doing

We value your feedback and we carry out regular analysis of our customer satisfaction survey results for key areas around quality and accuracy of information, friendliness, politeness and timeliness of our service.


Leave Feedback

Your feedback gives us insights into how our customers feel about the service they receive.  It helps us to improve, remain competitive and enhance customer experience.  We would love to get your feedback, please consider leaving us a review on the service you receive. 


Unhappy With Our Service

We strive for 100% customer satisfaction, but we do appreciate that on occasion people will want to raise an issue they have experienced. 


2023 Improvements to Service

We are continuously working on improving our service in order to provide our customers with better experience.