This very clear and succinct mission statement enables Estates and Facilities to remain totally focused on delivering top class facilities within quality buildings that are constructed, maintained and operated to the highest possible standards. The services delivered on campus will remain customer focused and responsive to the changing needs of the business and the client’s requirements.
Estates and Facilities, Property Services Group, which encompass Property Services, Combined Service Group and the Estates Helpdesk are committed to improving our service delivery and increasing customer satisfaction by ensuring that the services we provide reflect the on-going needs of our customers through our Customer Service Standards.
Your opinion is important to us, please take a few moments to complete a short questionnaire about our service. Thank you.
As a result of feedback received, changes have been implemented which we hope will improve the service we deliver or your experience on or around campus.
You can view some of the changes we have made here You Said, We Did.