Director of Computing and Library Services
Tel: 01484 472784
Sue is a librarian by profession and as Director of Computing and Library Services since 2010, she is responsible for the provision of a range of services to the University, including IT, Library, Archives and the University Press.
The early part of Sue’s career was spent in further education, which had a strong focus on the student experience and was undoubtedly a major influence in her approach to service development. Under her direction, Computing and Library Services (CLS) has achieved the national Customer Service Excellence standard which acts as a framework for continuous improvement. The directorate has received national recognition for its work on library analytics, IT training, reading lists and the recently opened archive centre Heritage Quay.
As a Director of a converged library and IT service, Sue understands the synergies to be gained from collaborative working. She is professionally active both nationally and regionally, having recently served on the national executive board of the Society of College, National and University Libraries (SCONUL) and chaired the SCONUL Shared and Collaborative Services Strategy Group. She is currently Chair of the Northern Collaboration, a group of 25 University libraries in the North of England. Previously she has led cross-sector initiatives on benchmarking and has been involved in professional validation and staff development at national and regional levels.
Her professional interests are many and varied, including support for research, digital literacy, impact of libraries and IT on learning, benchmarking, shared services and new models of service delivery.
A firm believer in workforce development, Sue leads by example and is both a Fellow of the Higher Education Academy (FHEA) and a Fellow of the Chartered Institute of Library and Information Professionals (FCLIP). She is currently studying for a professional doctorate.