Director of Computing and Library Services
Sue is responsible for a range of services including central IT, library services, archives and the University Press. A strong advocate of continuous improvement, she has overseen various initiatives to enhance customer engagement, workforce development and professional collaboration, all of which contribute to service improvement.
Tel: 01484 472039
Sue is a chartered librarian and as Director of Computing and Library Services since 2010, she is responsible for a range of services to the University, including central IT, library services, archives and the University Press. A strong advocate of continuous improvement, she has overseen various initiatives to enhance customer engagement, workforce development and professional collaboration, all of which contribute to service improvement.
The early part of Sue’s career was spent in further education, which had a strong focus on the student experience and was undoubtedly a major influence in her approach to service development. Under her direction, Computing and Library Services (CLS) has achieved the national Customer Service Excellence standard which acts as a framework for continuous improvement. The directorate has received national recognition in many areas of activity including the archive facility Heritage Quay, its work on library analytics, IT training and reading lists.
As a Director of a converged library and IT service, Sue understands the synergies to be gained from collaborative working. She is professionally active both nationally and regionally, having recently served on the national executive board of the Society of College, National and University Libraries (SCONUL) and chaired the SCONUL Shared and Collaborative Services Strategy Group. She is active in the Northern Collaboration, a group of 26 University libraries in the North of England. She has led cross-sector initiatives on benchmarking and has been involved in professional validation and staff development at national and regional levels.
Her professional interests are many and varied, and currently include support for research, digital capability, impact of libraries and IT on learning, shared services and new models of service delivery. A firm believer in workforce development, Sue leads by example and is a Fellow of the Higher Education Academy (FHEA) and a Fellow of the Chartered Institute of Library and Information Professionals (FCLIP). In 2017 she was awarded a professional doctorate.