FAQ

Click ‘Apply Online’ on the job you wish to apply for and then click on ‘New user registration’ and enter the required information.

I have forgotten my password, how can I log in?

Click on ‘Forgotten password’ at the top of the webpage. You will then be prompted to enter your name, username and the email address you registered with. You should then receive an email containing a link which will enable you to change your password. Please note that this link will expire if it is not used within 6 hours.

Can I use my CV instead of completing an online application form?

A CV alone can not be accepted in place of an application form but you may include one as an additional supporting document. Please note that up to three attachments, with a maximum size of 5 Mb each, can be accepted if you are applying online.

How do I know if my attachments have successfully uploaded to my application form?

You are able to see which attachments have uploaded to your application on the Summary page of the job you are applying for. A new section will appear called ‘Documents attached’ and lists all current document names which have been uploaded. You are able to delete these attachments by clicking on the red cross next to the file. If you have requested a copy of your application, you will be able to see "File Attachments" at the very top of the application, which are the documents you have uploaded with your application.

Note: The actual content of your attachment(s) will not be visible within your application form, you will only be able see the file name(s) at the top of the application form.

I want to apply for more than one job, can I just submit one application?

No. You need to complete and submit one application for each job you wish to apply for. Most of the information you enter will be retained within your user account and will appear when you next login to complete another application.

The subject(s) and/or qualification(s) I want to add aren’t included in the list, what do I do?

If there is no suitable match for the subject/qualification you would like to add, you can add them to the supporting information section of the application form.

I have completed each page of the application but it won’t let me submit it?

Check all mandatory fields are completed by checking there is a green tick next to each page of the application form on the Summary page. If you do not have a green tick, click on the page and enter information into the mandatory fields you have left blank. (Mandatory fields are marked with a red asterisk).

I have submitted my application but I have made some mistakes and/or missed some information, can I amend it?

Once you have submitted your application online, you cannot make any changes to it, nor can you submit another application for the same job vacancy. You will need to contact Human Resources who can delete your application so you can start it again.

Can I request a copy of an application I have submitted?

You can request a copy of any application form you have previously submitted using our online recruitment portal. Click ‘My applications’ at the top of the webpage and log in, then tick the box next to the application form in question. An email containing a .pdf file of your application will then be automatically sent to your registered email address.

Can I complete a paper copy of the application form instead?

No. Everyone must submit an application via our online recruitment portal.

What is the deadline for applications?

All positions close at midnight on their specified closing date.

The closing date has passed. Can I submit a late application?

Unfortunately, once the midnight deadline has passed the position details are removed from the website and any applications received after this will not be considered. All part-completed applications will be deleted from the system.

How can I find out if I have been invited for an interview?

Shortlisting usually takes place within four weeks of the advertised closing date and you will be sent an email informing you of the outcome of your application.

I still have a problem, what should I do?

If you have encountered a problem which is not covered here and you require assistance, please contact Human Resources on 01484 472845 or email hr@hud.ac.uk.