Student Finance Office
Student Finance Office opening times
The Student Finance Office Helpdesk is located in Student Central. All enquiries should be made at the iPoint reception desk in the main entrance and from here you'll be directed to the Student Finance Office.
Opening hours for the Student Finance Office are:
10.00am - 4.00pm
Alternatively, you can call the Student Finance Office in advance to make an appointment. Contact information can be found below.
For queries about invoices received or payments, call 01484 472210 or email firstname.lastname@example.org
For queries about tuition fee charges, bursaries and all aspects of financial support call 01484 472210 or email email@example.com
Staff in the Student Finance Office are available to support and advise all students regarding financial issues.
The Student Finance Office provides:
- Information and guidance regarding possible sources of funding for all courses in the University.
- Budgeting advice to discuss a variety of options and strategies in order to manage on a budget.
- Facilities for the billing and payment of income to be collected by the University.
- Debt advice via personal and confidential sessions is available from trained staff along with mediation and resolution.
Financial Services Customer Service Standards
The Finance Department of the University aspires to acheive a high standard of customer satisfaction. In order to do this the standards to which the department measures its self are available by following the link Financial Services Customer Service Standards.
Have your say
The Student Finance Office strives to maintain the highest possible standard of customer service and work towards the government certification for customer service excellence. In order to maintain these high standards, we rely on feedback from our customers, both positive and negative, in order to develop our services. We respond to feedback from University wide surveys such as the National Student Survey and the International Student Barometer as well as carrying out our own surveys to gather customer feedback.
In addition to this, we value your feedback on any of our services or the experience you have had in dealing with members of the student finance office. You can contact us via the phone number or email listed above, or call in to Student Central and make an appointment through the iPoint team if you have something you would like to discuss.