Library Changes (FAQs)
Changes to Loan Periods, Renewals and when Fines are Charged
Your Questions Answered
Why have you changed the system?
We’ve listened to student feedback and we don’t want to charge unnecessary fines. We want to ensure that you can obtain the information you need, when you need it. Research suggests that where high fines are charged on requested items, they are more likely to be brought back on time. We have therefore increased the fine rate for requested items to £2.50 per day. To avoid being fined please return requested items on time.
If you cannot return the item for any reason, you need to contact the Lending Services Team on 01484 473830 as soon as possible
What are automatic renewals?
From 5th September 2016 when you borrow an item the library will automatically renew it for you until it is requested by another member or the item is returned
What would cause me to have a fine?
If someone else needs an item that you have on loan and has requested it via Summon, you will get an email letting you know that it will not be renewed and you’ll have 7 days to return it. If you don’t return it in those 7 days you'll be fined and you will not be permitted to borrow any further items.
If you can't return the item for a legitimate reason, please contact the Lending Services Team on 01484 473830 as soon as possible
How will I know if an item I have on loan has been requested?
You will receive an email to your university email address, you will have 7 days from then to return the item. It is really important to check your emails regularly.
What happens if I still need it?
If you need the item again, you can also request it via Summon, but you'll have to wait your turn.
How much will I get fined if I fail to return a requested item within 7 days?
£2.50 per item per day to a maximum of £35. Also, if you fail to return a requested item within 14 days you will be sent an invoice for the fines and the replacement cost of the item and you will not be permitted to borrow any further items
What happens if my item is requested but someone else returns their copy before me? Do I get to keep it for longer?
If another copy of the title is returned by someone else within 7 days, then your item will be renewed. However, if your item remains requested after 7 days then it will become overdue and fines will be incurred until the item is returned or the maximum fines are reached (£35).
What happens if I have lost an item?
You will have to pay the replacement cost of the item. If you have accrued any fines on that item you will have to pay those too.
So, if you have lost an item make sure you tell us as soon as possible by contacting the Lending Services Team on 01484 473830
All the books I need are on loan
If all copies of book you need are out on loan then you must remember to place a request, this will stop them being automatically renewed. You can place a request via Summon. You may also want to use an e-book (where available) while you wait for the print to be returned.
How many times will my items automatically renew?
Your item/s will continue to renew until someone else requests them or the items are returned
Will my library account be locked if I have fines?
As with the current system you will not be able to borrow any further items once you have accrued £10 in fines. You will then have to pay all or part of it off (until it is below £10) to be able to borrow items again. Further borrowing is not permitted if you fail to return a requested item within 7 days.
What happens during holiday times?
We recommend that if you are going away, you return your items before you leave or be prepared to send them back to us via post should they be requested by another member.
What if my books were overdue or I had fines on my account before 5th September 2016?
If you accumulated any fines before 5th September 2016 they will be on your account and will still need to be paid.