Services to Business

Customer Service

The University of Huddersfield is accredited by Customer First on a bi-annual basis, it is important to both the university and all staff involved in business support and development that we deliver a service that support and meet the needs of our customers.

We have recently implemented Customer Relationship Management at the University to support us in delivering the best service to you, our customers.

If the University does not have the appropriate expertise then our policy is that our business support staff will refer your enquiry to an appropriate alternative provider, depending on the type of request.

For more information on referrals please contact the Services to Business team on 01484 473 666, who will be happy to assist you.

If for any reason you feel that the University could have delivered a different level of service then please e-mail the Services to Business team on business@hud.ac.uk or you can refer to the University's customer complaints policy.

For more information on the Customer First standard then please visit their website.